AI Disclosure & Automated Communications Policy

AI DISCLOSURE & AUTOMATED COMMUNICATIONS POLICY
Last Updated: June 2026


AI DISCLOSURE NOTICE
At Angie Desk, we utilize artificial intelligence ("AI"), automation technologies, and machine-learning systems to assist with customer communications, appointment scheduling, lead qualification, customer support, follow-up messaging, and business operations.
This AI Disclosure Policy explains how AI technologies may be used when interacting with our services.
By communicating with us through SMS, email, website chat, social media, or other communication channels, you acknowledge and agree to the practices described below.


1. Use of Artificial Intelligence
Our company may utilize AI-powered systems to:
* Respond to inquiries
* Schedule appointments
* Confirm appointments
* Reschedule appointments
* Qualify prospective customers
* Answer frequently asked questions
* Deliver reminders
* Route communications
* Provide customer support assistance
* Manage lead nurturing campaigns
* Generate communication drafts
* Facilitate administrative tasks
Certain interactions may occur without direct human involvement.
2. AI Identification
During interactions, users may communicate with:
* Automated systems
* AI-powered assistants
* Virtual scheduling assistants
* Machine-learning communication systems
Users understand that they may not always be communicating directly with a human representative.
When appropriate, AI systems may identify themselves as automated assistants.


3. Human Oversight
Although AI systems may operate autonomously in certain situations:
* Human personnel may monitor communications.
* Human personnel may review conversations.
* Human personnel may intervene when necessary.
* Human personnel may modify AI-generated responses.
Not all communications are reviewed by a human before delivery.


4. No Professional Advice
AI-generated communications are provided for informational and administrative purposes only.
AI systems do not provide:
* Legal advice
* Financial advice
* Investment advice
* Tax advice
* Insurance advice
* Medical advice
* Mental health advice
* Professional consulting services
Users should consult licensed professionals regarding matters requiring professional expertise.


5. Accuracy of Information
While we strive for accuracy, AI systems may occasionally:
* Generate incomplete information
* Produce inaccurate information
* Misinterpret requests
* Provide outdated information
* Make scheduling errors
* Generate unintended responses
Users should independently verify important information before relying upon it.
The Company does not warrant that AI-generated responses will always be accurate, complete, or error-free.


6. Appointment Scheduling Disclaimer
AI systems may assist in:
* Scheduling appointments
* Confirming appointments
* Sending reminders
* Managing calendars
Users remain responsible for independently verifying appointment details.
The Company shall not be liable for:
* Missed appointments
* Scheduling conflicts
* Calendar errors
* Incorrect booking information
* Third-party calendar failures


7. Recording and Storage of Communications
Communications involving AI systems may be:
* Recorded
* Logged
* Monitored
* Analyzed
* Stored
for purposes including:
* Service delivery
* Quality assurance
* System improvement
* Compliance
* Security
* Training
Communication records may be retained in accordance with our Privacy Policy.


8. Use of Data for System Improvement
Information collected during communications may be used to:
* Improve system performance
* Enhance customer experience
* Improve response quality
* Train internal workflows
* Develop future service capabilities
Personal information will be handled according to our Privacy Policy.


9. Client-Provided Information
When our services are used on behalf of business clients, AI systems may communicate using information provided by the client.
The Company does not independently verify:
* Lead quality
* Customer data accuracy
* Consent records
* Information provided by clients
Clients remain solely responsible for the information they provide.


10. AI Limitations
Users acknowledge that AI systems:
* Are not human beings.
* Do not possess independent judgment.
* May misunderstand context.
* May occasionally provide incorrect information.
* Operate based upon algorithms and available data.
AI systems should be viewed as communication tools and administrative assistants rather than decision-makers.


11. Prohibited Reliance
Users agree not to rely solely upon AI-generated communications for:
Legal Decisions
Including contracts, lawsuits, estate planning, or legal rights.
Financial Decisions
Including investments, securities, retirement planning, or wealth management.
Medical Decisions
Including diagnosis, treatment, medication, or healthcare decisions.
Emergency Situations
AI systems are not emergency-response systems.
If immediate assistance is required, contact appropriate emergency services.


12. Acceptable Use
Users may not use our AI systems to:
Illegal Activities
* Fraud
* Scams
* Identity theft
* Harassment
* Spam
* Deceptive practices
Restricted Content
* Hate speech
* Threats
* Violence
* Adult content
* Illegal products or services
Misrepresentation
Users may not attempt to:
* Impersonate others
* Circumvent security measures
* Manipulate AI systems
* Generate unlawful content
The Company reserves the right to suspend access for violations.


13. Limitation of Liability
To the fullest extent permitted by law:
The Company shall not be liable for damages arising from:
* AI-generated content
* Scheduling errors
* Communication failures
* Response inaccuracies
* Business decisions made based on AI communications
* Third-party system outages
Users assume responsibility for evaluating information received through AI-assisted communications.


14. Acknowledgment
By interacting with our services, you acknowledge and agree that:
✓ You understand that AI may be used in communications.
✓ You understand communications may be automated.
✓ You understand AI responses may not always be accurate.
✓ You understand AI does not provide professional advice.
✓ You agree to independently verify important information.
✓ You consent to the collection and processing of information as described in our Privacy Policy.


Contact Information
Angie Desk

3029 West Matthew Drive
Phoenix, AZ 85027
Email: support@angiedesk.com
Phone: 612-384-1062