Terms of Service

TERMS OF SERVICE
Effective Date
Last Updated: June 2026
1. Acceptance of Terms
By accessing or using the services provided by Angie Desk Company you agree to be bound by these Terms of Service.
If you do not agree with these Terms, you may not access or use our services.


2. Services
The Company provides:
* AI-powered SMS communication
* Appointment scheduling
* Lead qualification
* CRM automation
* Follow-up automation
* Business messaging services
* Customer communication workflows
The Company does not guarantee:
* Sales
* Revenue
* Lead conversion
* Appointment attendance
* Business growth
Results vary based on multiple factors outside the Company's control.


3. Customer Responsibilities
You represent and warrant that:
* You own or have legal rights to all contact data uploaded.
* You obtained all required consent before messaging contacts.
* You comply with all applicable laws, including TCPA, CTIA, FCC, carrier, and state messaging regulations.
* You will not upload purchased or scraped lead lists without proper consent documentation.
The Company reserves the right to suspend any account suspected of non-compliance.
4. SMS Compliance
Clients are solely responsible for ensuring proper consent has been obtained before messaging consumers.
By using our platform, you acknowledge:
* Consent records must be maintained.
* Opt-out requests must be honored.
* Messaging must comply with applicable laws and carrier requirements.
The Company may disable messaging services for suspected violations.
5. AI Communications Disclosure
Our services may utilize artificial intelligence to communicate with leads and customers.
By interacting with our systems, you acknowledge that:
* Responses may be generated by automated systems.
* Conversations may be monitored for quality assurance.
* AI-generated responses are not legal, financial, tax, medical, or professional advice.


6. Message Frequency
Message frequency varies based upon customer interaction and campaign settings.
Message and data rates may apply.
For assistance, reply HELP.
To stop receiving messages, reply STOP.


7. Intellectual Property
All software, workflows, automations, AI systems, and proprietary processes remain the exclusive property of the Company.
Clients receive a limited, non-transferable license to use the services during an active subscription.
8. Limitation of Liability
To the fullest extent permitted by law:
The Company shall not be liable for:
* Lost profits
* Lost revenue
* Lost business opportunities
* Indirect damages
* Consequential damages
* Carrier filtering
* Carrier blocking
* Delivery failures
Maximum liability shall not exceed fees paid by Client during the preceding three months.


9. Indemnification
Client agrees to defend, indemnify, and hold harmless the Company from any claims arising from:
* Improper consent collection
* TCPA violations
* Privacy violations
* Illegal messaging
* Uploaded data
* Lead sources


10. Termination
The Company may suspend or terminate services immediately for:
* Non-payment
* Abuse
* Spam complaints
* Carrier violations
* Regulatory violations


11. Governing Law
These Terms shall be governed by the laws of the State of Arizona.
Any disputes shall be resolved in Arizona courts.


PRIVACY POLICY
Effective Date
Last Updated: June 2026
Introduction
Angie Desk respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information.


Information We Collect
We may collect:
* Name
* Phone number
* Email address
* Appointment information
* CRM records
* SMS communication history
* Website activity
* IP address
* Device information


How We Use Information
We use information to:
* Schedule appointments
* Send reminders
* Provide customer support
* Improve services
* Analyze performance
* Comply with legal obligations


SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors supporting our business operations, such as customer service providers and technology partners, is permitted.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This language is specifically required for many A2P 10DLC registrations and GoHighLevel campaign approvals.


Data Retention
We retain personal information only as long as necessary to:
* Provide services
* Comply with legal obligations
* Resolve disputes
* Enforce agreements


Data Security
We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.
However, no method of transmission or storage is 100% secure.


Cookies & Tracking Technologies
Our website may utilize:
* Cookies
* Analytics tools
* Advertising pixels
* Conversion tracking
These tools help improve our services and user experience.


Third-Party Providers
We may use third-party service providers including:
* CRM providers
* SMS providers
* Cloud hosting providers
* Analytics platforms
* Payment processors
These providers may access information only as necessary to perform services on our behalf.


Your Rights
Depending upon your jurisdiction, you may have rights to:
* Access personal information
* Correct information
* Request deletion
* Withdraw consent
* Request portability
To exercise these rights, contact:
support@angiedesk.com


Opt-Out Rights
To stop receiving SMS communications:
Reply STOP at any time.
To receive assistance:
Reply HELP.


Contact Information
[COMPANY NAME]
Email: support@[yourdomain].com
Website: [yourwebsite.com]
Phone: [your business phone]