Privacy Policy

PRIVACY POLICY
Last Updated: June 2026
1. Introduction
Welcome to Angie Desk
We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, interact with our services, communicate with our AI systems, or otherwise engage with our business.
By using our website, services, or communicating with us, you agree to the collection and use of information in accordance with this Privacy Policy.


2. Information We Collect
We may collect the following categories of information:
Personal Information
* First name and last name
* Phone number
* Email address
* Mailing address
* Business name
* Job title
* Appointment information
Communication Information
When you communicate with us, we may collect:
* SMS messages
* Email communications
* Appointment scheduling data
* Chat transcripts
* AI conversation history
* Customer support inquiries
Technical Information
We may automatically collect:
* IP address
* Browser type
* Device information
* Operating system
* Referral URLs
* Pages visited
* Website activity
* Session information
Marketing Information
We may collect information regarding:
* Advertising interactions
* Lead source attribution
* Campaign engagement
* Website forms
* Landing page activity


3. How We Use Your Information
We may use collected information to:
Service Delivery
* Schedule appointments
* Confirm bookings
* Send reminders
* Respond to inquiries
* Provide customer support
Business Operations
* Improve services
* Train and improve AI systems
* Analyze system performance
* Monitor service quality
* Troubleshoot technical issues
Marketing & Communications
* Send requested information
* Deliver updates
* Provide promotional communications
* Notify users about service changes
Legal Compliance
* Comply with legal obligations
* Prevent fraud
* Enforce agreements
* Protect company rights


4. SMS Communications
By providing your mobile phone number, you consent to receive SMS messages from us regarding:
* Appointment scheduling
* Appointment reminders
* Customer support
* Service notifications
* Marketing communications (where consent is provided)
Message Frequency
Message frequency varies based upon user interaction.
Message & Data Rates
Message and data rates may apply.
Opt-Out
You may opt out at any time by replying:
STOP
After opting out, you will no longer receive SMS communications unless you subsequently opt in again.
Assistance
For assistance, reply:
HELP
or contact us directly.


5. SMS Consent Protection
SMS consent is not shared with third parties or affiliates for marketing purposes.
No mobile information will be sold, rented, shared, or transferred to third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers that support our operations, including:
* SMS delivery providers
* CRM platforms
* Cloud infrastructure providers
* Customer support platforms
These providers are authorized to use information solely as necessary to provide services on our behalf.


6. Artificial Intelligence Communications
Our services may utilize artificial intelligence and automated technologies.
By communicating with us, you acknowledge:
* Responses may be generated by AI systems.
* AI conversations may be stored for quality assurance.
* AI-generated responses may not always be accurate.
* Human review may occur.
AI communications should not be relied upon as:
* Legal advice
* Financial advice
* Tax advice
* Medical advice
* Professional advice


7. Cookies & Tracking Technologies
We may use:
* Cookies
* Analytics tools
* Conversion tracking pixels
* Session identifiers
* Advertising technologies
These tools help us:
* Improve website performance
* Understand user behavior
* Measure advertising effectiveness
* Enhance user experience
Users may disable cookies through browser settings.


8. Third-Party Services
We may use third-party service providers including:
* CRM providers
* Payment processors
* Cloud hosting services
* Analytics providers
* Email service providers
* SMS delivery providers
* Artificial intelligence providers
These providers may process information solely to provide services on our behalf.


9. Data Retention
We retain information only for as long as reasonably necessary to:
* Provide services
* Maintain business records
* Resolve disputes
* Comply with legal obligations
* Enforce agreements
Retention periods may vary based upon applicable legal requirements.


10. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards may include:
* Encryption
* Access controls
* Authentication protocols
* Secure cloud infrastructure
* Monitoring systems
However, no method of transmission or storage is completely secure.
Accordingly, we cannot guarantee absolute security.


11. Your Privacy Rights
Depending upon your jurisdiction, you may have rights to:
* Access personal information
* Correct inaccurate information
* Delete personal information
* Restrict processing
* Withdraw consent
* Request data portability
To exercise these rights, contact us using the information provided below.


12. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act and related privacy laws, including the right to:
* Know what personal information is collected
* Request deletion of personal information
* Request correction of personal information
* Limit certain uses of personal information
We do not sell personal information as defined under applicable California privacy laws.


13. Children's Privacy
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will take reasonable steps to delete such information.


14. International Users
If you access our services from outside the United States, you understand that information may be transferred to and processed within the United States.
By using our services, you consent to such transfers.


15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes become effective immediately upon posting.
Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.


16. Contact Information
Angie Desk
3029 West Matthew Drive
Phoenix, AZ 85027
Email: support@angiedesk.com
Phone: 612-384-1062